COVID-19 Information

(updated 3-24-20)

Transitions LifeCare takes COVID-19 very seriously and we want to assure you our priority is to protect the safety and well-being of our patients, families, staff, and community partners. Effective immediately, we have implemented the following:

Hospice, Palliative Care, and Home Health (see below for Kids)

Effective immediately, only essential and urgent in-person hospice nurse and aide visits will be completed, following screening protocol. Social workers and spiritual care counselors will continue to reach out via phone. Follow-up palliative care visits will be conducted virtually. Home health needs are being prioritized.

Please be aware we will alter these plans as necessary.  We will reach out via phone to discuss alternate means for care. Many facilities have modified their visitation policies and we are obligated to honor their restrictions. If you have a specific need, please call 919.828.0890.

Hospice Home

Effective immediately, visits are restricted to one visitor per day. Exceptions will be made if the patient is transitioning or actively dying, in which case three immediate family members per day will be allowed. We will continue to monitor and update patient families as patient status changes.

All who enter the Hospice Home are required to perform hand hygiene and will have a temperature check and will be verbally screened for shortness of breath/cough. Any person who does not successfully get through this screening will not be able to enter the Hospice Home.

All visits by friends, students, patient volunteers, and non-essential staff have been suspended for the time being. If there is a specific need, please call 919.828.8514.

Transitions Kids

The Transitions Kids team will conduct all visits for patients on our palliative care service via phone or video conference. Transitions Kids administration will closely monitor the unfolding situation and will adjust this plan as needed. If there is a specific need for an in-person visit, please reach out to your usual contact within the team or to our 24/7 Medical Support Line (919.980.5439). We will obtain information regarding the need for an in-person visit and Transitions Kids administration will review and will communicate with you as to whether an in-person visit is advisable. Should you need more information on our video conferencing tool (Zoom), please email for a link.

Caregiver Support

We continue to remain open to serve those in need. If you are finding yourself in need of a resource or support, please call us at 919.371.2062 M-F from 9-5 or email us at

Grief Support

We are offering phone support to current clients and we’re able to see new bereavement clients who are open to phone sessions (with signed consent). Events through April have been canceled and we’ll make decisions on future events in the coming weeks. If we find we need to cancel or postpone any, we will contact all those who have previously registered. In addition, we are keeping our online calendar and Facebook events page up to date.

Click here for a “Tips for Supporting Kids and Teens During the COVID-19 Outbreak” flyer.

Know we’re available by calling 919.719.7199.

Recommendations for Patients and Families

  • Stock up on supplies and be vigilant that medication volumes do not get too low before refilling.
  • Patients and caregivers should stay home as much as possible since there is an outbreak in our area.
  • Patients should NOT be in high-traffic areas – large events, big box stores, etc.
  • Family members, caregivers, and potential visitors should also avoid high traffic areas where exposure is likely.
  • Have backup/respite plans in case the primary caregiver is exposed or infected so the patient can avoid exposure.
  • Visitors to the home should be limited – now is a great time for phone calls and video chats.
  • Visitors with cold symptoms or fever should not be allowed. It is unknown how long the virus is transmittable after onset of symptoms, so even if someone was sick “2 weeks ago” and has a residual cough, they should not visit.
  • Staying out of healthcare facilities is always the goal, but especially now. If you have follow-up visits or non-urgent appointments, try to reschedule or push out. Many providers are offering telehealth visits when possible.
  • Patients, family members living in the home, and caregivers SHOULD NOT TRAVEL. Anyone who has travelled (even domestically) should avoid contact with the patient and family for at least 14 days. If less than 14 days, the visitor should stay 6 feet away from the patient & caregiver.

For additional details, see:…/specific…/high-risk-complications.html

Through all of this, we remain grateful for your trust in us. If you feel anxious, concerned, or overwhelmed during this time please reach out to your care team – we are staying up to date on the latest information and would be glad to share what we know and answer any questions you might have.

Still have questions?

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