COVID-19 Information

(updated 9-1-20)

Transitions LifeCare takes COVID-19 very seriously and we want to assure you our priority is to protect the safety and well-being of our patients, families, staff, and community partners. Transitions LifeCare’s staff dons all the necessary personal protective equipment recommended by the CDC and other leading healthcare organizations when caring for patients face-to-face. Click here to read a letter from our Chief Medical Officer Dr. Laura Patel. Effective immediately, we have implemented the following:

Hospice, Palliative Care, and Home Health (see below for Kids)

We continue to make essential and urgent in-person hospice nurse and aide visits, following screening protocol. In-person visits are supplemented with telehealth (phone and/or video) visits. Social workers and spiritual care counselors will continue to reach out via telehealth. Palliative care visits will be primarily conducted through telehealth. Home health visits continue in person after screening. Clinical staff, in addition to following the standard CDC guidelines are provided with appropriate personal protective equipment (PPE) and cleaning supplies to ensure patient/family and staff safety.

Please be aware we will alter these plans as necessary. We will reach out via phone to discuss alternate means for care. Many facilities have modified their visitation policies and we are obligated to honor their restrictions. If you have a specific need, please call 919.828.0890.

Hospice Home

Patients are allowed four visitors per 24-hour period. This means the same four people in 24 hours. They may come and go during the 24-hour period, but they cannot switch out for four different people. We will continue to monitor and update patient families as patient status changes.

All who enter the Hospice Home are required to perform hand hygiene and will have a temperature check and will be verbally screened for shortness of breath/cough. Any person who does not successfully get through this screening will not be able to enter the Hospice Home. Our visiting hours are 8:00 a.m. – 8:00 p.m. Those who plan to stay overnight must be in the building before 8:00 p.m.

All visits by friends, students, patient volunteers, and non-essential staff have been suspended for the time being. If there is a specific need, please call 919.828.8514.

Transitions Kids

The Transitions Kids team will conduct all visits for patients on our palliative care service via phone or video conference. Transitions Kids administration will closely monitor the unfolding situation and will adjust this plan as needed. If there is a specific need for an in-person visit, please reach out to your usual contact within the team or to our 24/7 Medical Support Line (919.980.5439). We will obtain information regarding the need for an in-person visit and Transitions Kids administration will review and will communicate with you as to whether an in-person visit is advisable. Should you need more information on our video conferencing tool (Zoom), please email for a link.

Caregiver Support

We continue to remain open to serve those in need. If you are finding yourself in need of a resource or support, please call us at 919.371.2062 M-F from 9-5 or email us at

Grief Support

Bereavement counseling is available by phone and/or video (with signed consent). To schedule an appointment with one of our licensed professional grief counselors, please call 919.719.7199. In addition, online grief support is available by participating in our Conversations on Grief via Zoom. Click here for more information.

On-campus events are currently suspended. We are keeping our online calendar and Facebook events page up to date and will resume group offerings as soon as safely possible. Know we’re available by calling 919.719.7199.

Click here for a “Tips for Supporting Kids and Teens During the COVID-19 Outbreak” flyer.
Click here for “Grieving From a Distance” guide.

POP-UP Food Pantry

Through the generosity of volunteers who are donating non-perishables, frozen meals, and fresh produce, we’re able to ensure our most vulnerable patients are receiving the nourishment they need. For those in our community who would like to donate funds so we can purchase items to fill in the gaps, please click here and type “food pantry” in the instruction box.

Recommendations for Patients and Families

  • Stock up on supplies and be vigilant that medication volumes do not get too low before refilling.
  • Patients and caregivers should stay home as much as possible since there is an outbreak in our area.
  • Patients should NOT be in high-traffic areas – large events, big box stores, etc.
  • Family members, caregivers, and potential visitors should also avoid high traffic areas where exposure is likely.
  • Have backup/respite plans in case the primary caregiver is exposed or infected so the patient can avoid exposure.
  • Visitors to the home should be limited – now is a great time for phone calls and video chats.
  • Visitors with cold symptoms or fever should not be allowed. It is unknown how long the virus is transmittable after onset of symptoms, so even if someone was sick “2 weeks ago” and has a residual cough, they should not visit.
  • Staying out of healthcare facilities is always the goal, but especially now. If you have follow-up visits or non-urgent appointments, try to reschedule or push out. Many providers are offering telehealth visits when possible.
  • Patients, family members living in the home, and caregivers SHOULD NOT TRAVEL. Anyone who has traveled (even domestically) should avoid contact with the patient and family for at least 14 days. If less than 14 days, the visitor should stay 6 feet away from the patient & caregiver.

For additional details, see:…/specific…/high-risk-complications.html

Through all of this, we remain grateful for your trust in us. If you feel anxious, concerned, or overwhelmed during this time please reach out to your care team – we are staying up to date on the latest information and would be glad to share what we know and answer any questions you might have.

To All Healthcare Workers

Transitions LifeCare’s CEO shares thanks to healthcare workers who are working selflessly in a variety of settings.

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