Transitions LifeCare takes COVID-19 very seriously and we want to assure you our priority is to protect the safety and well-being of our patients, families, staff, and community partners. We have strongly advocated that all our eligible staff should receive the COVID-19 vaccine, and we have taken steps to ensure that they were able to receive access to the vaccine as soon as it was available to them. While we are not able to share their individual Personal Health Information, including vaccination status, we continue to follow the CDC and NCDHHS guidelines to ensure that we are doing our part to stop the spread of COVID-19, and our staff will continue to don all the necessary personal protective equipment recommended by the CDC and other leading healthcare organizations when caring for patients face-to-face, regardless of their vaccination status.
Effective immediately, we have implemented the following:
Transitions LifeCare patients should visit the following sites for more information on how to receive a vaccine.
NC Department of Health and Human Services
Find a vaccine provider near you by clicking here.
Hospice, Palliative Care, and Home Health (see below for Kids)
Hospice visits (nurse, aide, social worker, spiritual care counselor) are in-person after screening unless patients/families request no in-person visits, in which case visits are conducted via telehealth (phone and/or video). Palliative care visits will be primarily conducted through telehealth. Home health visits continue in person after screening. Clinical staff, in addition to following the standard CDC guidelines are provided with appropriate personal protective equipment (PPE) and cleaning supplies to ensure patient/family and staff safety.
Please be aware we will alter these plans as necessary. We will reach out via phone to discuss alternate means for care. Many facilities have modified their visitation policies and we are obligated to honor their restrictions. If you have a specific need, please call 919.828.0890.
Visiting patients who are not known to have the coronavirus
Effective March 3, 2021, patients are allowed four visitors per 24-hour period (periods begin at 8:00 a.m. daily). This means the same four people in 24 hours. We will continue to monitor and update patient families as patient status changes.
Visiting patients who have tested positive for the coronavirus
Effective January 19, 2021, patients who are cared for in a separate, COVID-19 wing are allowed two visitors per 24-hour period for up to two hours (periods begin at 8:00 a.m. and end at 8:00 p.m. daily). This means the same two people in 24 hours. Entry for visiting the COVID-19 wing can happen after a pre-arranged time is set up with the patient’s nurse (call 919.828.8514) and COVID-19 screening has been performed.
All who enter the Hospice Home are required to perform hand hygiene and will have a temperature check and screening for COVID-19 symptoms. Any person who does not successfully get through this screening will not be able to enter the Hospice Home. Our visiting hours are 8:00 a.m. – 8:00 p.m. Patients are allowed one overnight visitor (except for the COVID-19 wing); this person must be one of the four permitted that day and must be in the building before 8:00 p.m.
If there is a specific need, please call 919.828.8514.
The Transitions Kids team will conduct all visits for patients on our palliative care service via phone or video conference. Requests for in-person visits will be assessed by Transitions Kids administration on a case-by-case basis. Please reach out to your usual contact within the team or to our 24/7 Medical Support Line (919.748.0823) for more information. Should you need more information on our video conferencing tool, please email email@example.com for a link.
We continue to serve those in need. If you are finding yourself in need of a resource or support, please call us at 919.828.0890 M-F from 9-5 or email us at firstname.lastname@example.org.
Bereavement counseling is provided primarily via phone and/or video (with signed consent). To schedule an appointment with one of our licensed professional grief counselors, please call 919.719.7199. In addition, online grief support is available by participating in our Conversations on Grief via Zoom. Click here for more information.
On-campus events are currently suspended. We are keeping our online calendar and Facebook events page up to date and will resume group offerings as soon as safely possible. Know we’re available by calling 919.719.7199.
Recommendations for Patients and Families
- Stock up on supplies and be vigilant that medication volumes do not get too low before refilling.
- Patients and caregivers should stay home as much as possible since there is an outbreak in our area.
- Patients should NOT be in high-traffic areas – large events, big box stores, etc.
- Family members, caregivers, and potential visitors should also avoid high traffic areas where exposure is likely.
- Have backup/respite plans in case the primary caregiver is exposed or infected so the patient can avoid exposure.
- Visitors to the home should be limited – now is a great time for phone calls and video chats.
- Visitors with cold symptoms or fever should not be allowed. It is unknown how long the virus is transmittable after onset of symptoms, so even if someone was sick “2 weeks ago” and has a residual cough, they should not visit.
- Staying out of healthcare facilities is always the goal, but especially now. If you have follow-up visits or non-urgent appointments, try to reschedule or push out. Many providers are offering telehealth visits when possible.
- Patients, family members living in the home, and caregivers SHOULD NOT TRAVEL. Anyone who has traveled (even domestically) should avoid contact with the patient and family for at least 14 days. If less than 14 days, the visitor should stay 6 feet away from the patient & caregiver.
- Get a vaccine if/when eligible.
- Wear masks when in public or in contact with anyone outside your “bubble” (includes caregivers who come into the home).
For additional details, see: https://www.cdc.gov/…/specific…/high-risk-complications.html
Through all of this, we remain grateful for your trust in us. If you feel anxious, concerned, or overwhelmed during this time please reach out to your care team – we are staying up to date on the latest information and would be glad to share what we know and answer any questions you might have.
To All Healthcare Workers
Transitions LifeCare’s CEO shares thanks to healthcare workers who are working selflessly in a variety of settings.